Refund Policy

Last updated: October 29, 2026

1. Refund Policy

GlowPix AI provides digital AI-powered services through free and paid subscription options. Customers should review the subscription details and pricing before purchasing.

2. Refund Eligibility

Customers may request a refund review for duplicate charges, billing errors, or significant technical issues that prevent access to paid features. Refund eligibility is assessed according to the circumstances, applicable consumer protection laws, and the relevant payment provider's procedures.

3. Creem Payment Refunds

GlowPix AI plans to use Creem for subscription payment processing. Once Creem checkout is enabled, refunds and chargebacks relating to transactions processed through Creem will be handled by Creem under its applicable procedures. Customers can first contact GlowPix AI support to request assistance with billing issues.

4. Subscription Cancellation

Customers may cancel subscriptions through the available subscription management portal or contact customer support for assistance. Cancellation generally prevents future recurring charges. Cancellation does not automatically provide a refund for previous payments.

5. Digital Service Usage

Usage of digital AI services may be considered when reviewing refund requests, where permitted by applicable law.

6. How to Request a Refund

Please email tharukavishmini99@gmail.com with your order reference, purchase date, and an explanation of the issue. Do not send full payment card numbers or sensitive payment credentials by email.

7. Consumer Rights

Nothing in this Refund Policy limits mandatory consumer protection rights or statutory refund rights under applicable law.

8. Contact

For questions about refunds, cancellations, or billing, contact tharukavishmini99@gmail.com.